Village Warns Residents about Misleading Solicitations

Village Warns Residents about Misleading Solicitations
Posted on 10/29/2014

The Village of Orland Park is warning residents about misleading alternative electricity supplier phone and mail solicitations after receiving numerous inquiries from community members.

Residents have reported receiving calls from telemarketers claiming that their electricity contract is about to expire, and that a new supplier must be selected. These suppliers do not represent the Village of Orland Park, nor are they affiliated with the village’s electricity aggregation program.

“We want to make sure residents are not lured into making decisions about their electrical supplier under false pretenses,” stated Orland Park Mayor Dan McLaughlin.

In March of 2014, the Village of Orland Park Board of Trustees authorized the village to enter into a new, three-year agreement with FirstEnergy Solutions Corporation (FES) to begin in May of 2014. The fixed rate is 6.46 cents per kilowatt-hour (KWh) and was the lowest available supply option. Enrollment is free of charge and participants in the program have realized significant savings on home electric bills.

Residents and eligible small business accounts are automatically enrolled in the electrical aggregation plan unless they have opted to choose an alternate supplier or are in a residential real time program (RRTP).

No matter which supplier a resident chooses, ComEd will always be responsible for delivering the electricity to the resident's home and residents should continue to call ComEd for outages, emergency services and service questions. The quality, reliability and maintenance of electric service will continue to be regulated by the Illinois Commerce Commission (ICC). The only difference is a new price for electric supply on your bill.

Residents and small business owners may weigh options with alternative suppliers and compare suppliers at www.pluginillinois.org.

If residents are with FirstEnergy and are satisfied with the program, there is no need to take any action.

Customers may choose an alternative electrical supplier at any time. Please note that once a resident leaves the village’s chosen supplier, there is a six-month waiting period before they are allowed to return to the program. They may, however, switch to any new supplier at any time.

Neither the village nor any party representing the Orland Park electricity aggregation program will call customers, request their account numbers or personal information. Any and all mailings from the Village of Orland Park will be printed on official village letterhead.

“Residents should pay close attention to the source of the phone call or mail solicitation,” advised Trustee Dan Calandriello, chairman of the Public Safety Committee. “When in doubt, please refer to the village website at www.orlandpark.org for steps you can take to assure you do not fall victim to a misleading solicitation.”

Please know that although some solicitations may be from legitimate companies, providing current ComEd account numbers over the phone will enable the switch of electrical supplier from ComEd, or FES, to another supplier. In some cases, this switch may be unwanted and costly.

If residents feel they have been misled by solicitors, the village recommends filing a complaint with the Illinois Commerce Commission (ICC) by calling 1-800-524-0795 or visiting the ICC online at www.icc.illinois.gov/consumer/complaint/.

For more information about Orland Park’s Electricity Aggregation program, visit www.orlandpark.org or call 708-403-5005.