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Water Bill Payment Center

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1. What is the Water Bill Payment Center?

The Water Bill Payment Center is a convenient service that allows you to view and pay your water, sewer and garbage bill on the Internet. This service allows access to account, water usage, billing and payment history. You may use Visa, Mastercard or Discover credit cards, or a debit card with a Visa or MasterCard logo to pay your bill.

2. Is making online payments safe?

The Village of Orland Park is committed to provide a secure environment for payment processing. We use the industry standard protocol, Secure Sockets Layer (SSL), to encrypt all your personal information as it passes through the Internet. This provides a secure "pipeline" between you and us to prevent the interception and misuse of your data.

3. How do I know my connection is secure?

To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your browser. The padlock should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general information screens, but will be reflected on any screens that will transmit your confidential account information.

Another indication of a secure website is the web address bar. It will change from http: to https: and the “s” indicates the hypertext transfer protocol is secure.

Additionally, your browser must support 128-bit encryption. Versions 4.0 or greater of Netscape and Microsoft Internet Explorer will support this level of encryption.

If you use a different browser, verify that it supports this level of
encryption for your safety and security.

4. How can I upgrade my browser to 128-bit encryption?

Visit the Netscape or Microsoft website and download the current version of the browser on your computer. If you use a different browser, visit their support website and update to a version that supports 128-bit encryption.

5. What do I need to use the Water Bill Payment Center?

To setup your account, you will need your utility account number and the exact amount of your last payment.

You must also use a valid email address when you register.

To make a payment online, you also need a Visa, Mastercard, or Discover credit card. Debit cards with a Visa or MasterCard logo will be processed as a credit card.

Additionally, your browser must support 128-bit encryption. Versions 4.0 or greater of Netscape and Microsoft Internet Explorer will support this level of encryption.

If you use a different browser, verify that it supports this level of encryption for your safety and security.

6. How can I confirm my online payment was received?

You will receive a reference number for your online payment. Please print and retain this page for your records.

Additionally, if you return to the payment history page you will see your
transaction as "Pre-Authorized", "Pending" or "Applied".

"Pre-Authorized" means your payment has been approved by your credit card company and submitted for processing. "Pending" means the Finance Department is processing the payment. “Applied” means the payment transaction has been completed and posted to your account.

Allow two business days (excluding holidays and weekends) for online payments to apply to your account.

7. When will my payment be credited?

Payments will be posted and credited to your account within two business days of receipt (excluding holidays and weekends).

8. Can I change my e-mail or PIN after I register?

Yes, this information can be changed at any time. Simply click on the "Edit Account" button and select the option you would like to change.

9. I forgot my PIN. How can I find out what it is?

Fill out the form at the "Forgot Pin?" button and then click "Remind Me." Your PIN and PIN hint is immediately sent to the email address we have on file for your account.

Also, you may call us at (708) 403-6175 to receive your PIN Hint. You entered this hint upon initial selection of your PIN. If you still cannot remember your PIN, we will need to reset your account. You will then have to complete the initial registration again, including selecting a new personal PIN.

For security reasons, only the PIN hint and not your actual PIN is provided over the phone.

10. Is the dash required when I enter my account number?

Yes, failure to enter the dash will result in an error message.

11. Is my credit card information automatically stored when I make an online payment?

No, your credit card information is not stored by our system.

12. I just registered. How do I activate my account?

When you create your account or change your email address, we send you an activation email that contains a link to activate your account.

Replying to the email message does not activate your account; you have to click on the activation link or copy and paste it into your browser.

13. I didn't receive my account activation email. What should I do?

The activation email is sent to you within moments of registration. If you did not receive it, then the activation email was most likely filtered by your email anti-spam filters.

Be sure to check your spam or junk mail folders for the activation email.

If you entered an inactive or invalid email address, just call us at (708) 403-6175 and ask to have your account reset.

You will then need to complete the initial registration process again.